Legal

Privacy Policy

Last updated:

1. Introduction

MoebiusPrime ("we," "our," "us") is a custom software studio operated as a sole proprietorship in the United States. This Privacy Policy explains what information we collect when you visit our website at moebiusprime.com, submit our lead inquiry form, or exchange SMS messages with us, and how we use that information.

2. Information We Collect

When you submit the lead form on our website, we collect:

  • Your name
  • Your email address (optional)
  • Your mobile phone number
  • Your company name (optional)
  • The project details you share in the message field
  • If you opt in to SMS: a timestamp and IP address recording your consent

When you exchange SMS messages with us, we store the content of those messages, the phone numbers involved, timestamps, and delivery status information provided by our SMS carrier (Twilio).

3. How We Use Your Information

We use the information you provide to:

  • Respond to your project inquiry and schedule consultations
  • Send SMS messages related to your inquiry, only if you have opted in
  • Provide ongoing customer care during and after any project engagement
  • Keep an audit record of your SMS opt-in for regulatory compliance (CTIA, TCPA, and Twilio's A2P 10DLC requirements)

4. Mobile Information & Third Parties

Mobile information (your phone number, SMS opt-in consent, and text message content) will NOT be shared with third parties or affiliates for marketing or promotional purposes.

Information you share with us is only disclosed to service providers who help us operate the business (for example, Twilio, our SMS carrier), and only to the extent needed to deliver the messages you have consented to receive. These service providers are contractually bound to protect your information and are not permitted to use it for their own marketing.

We will never sell your personal information. We will never rent, trade, or share your phone number with unaffiliated third parties.

5. SMS Program Details

By checking the SMS consent checkbox on our lead form, you agree to receive Customer Care Messages from MoebiusPrime at the mobile number you provided. These messages may include scheduling, consult confirmations, project follow-ups, and account updates. Message frequency varies but is typically no more than 8 messages per month.

Message and data rates may apply. You are not required to consent as a condition of any purchase or service. Reply STOP at any time to opt out of all messages. Reply HELP for help or contact us at [email protected].

6. Cookies & Analytics

Our website uses a small number of first-party cookies to keep your session working (for example, CSRF protection tokens for form submissions). We do not currently use third-party analytics, advertising, or tracking cookies.

7. Your Rights

You may request a copy of the information we hold about you, ask us to correct it, or ask us to delete it at any time by emailing [email protected]. We will respond within 30 days.

To revoke SMS consent, reply STOP to any of our text messages. This will immediately end the SMS program and remove your consent record's active status.

8. Data Retention

We retain lead form submissions and SMS conversation history for as long as necessary to provide our services, resolve disputes, and comply with legal obligations. Consent audit records (timestamps, IP address) are retained for a minimum of four years to satisfy TCPA and CTIA requirements.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Material changes will be communicated to opted-in customers via SMS or email.

10. Contact

Questions about this Privacy Policy? Email [email protected].